Refunds Policy

We sell work, not access. So the question is always the same: how much of the work has been done? Nothing started, full refund. Partly done, you pay for that part. Fully delivered, no refund — but if it is defective we fix it, and if we cannot, we refund it.

This policy sits alongside your legal rights, which it does not reduce. If the law where you live gives you more than this policy does, the law wins.

These are one-time purchases. The stage the work has reached decides the refund.

You do not have to take our word for which stage that is. Every order has a tracking page showing the stage it is at and every update we have posted against it, each one dated. That timeline is the record this table is read against.

Features follow the build they are attached to. A feature not yet started is refunded in full even if the build itself is under way.

Rush fees are refundable only if we miss the compressed timeline for reasons that are our fault.

Cancelling. Cancel any time; cancellation takes effect at the end of the current paid period, and there is no notice period. Renewals are at the same amount unless we give you at least 30 days' notice of a price change.

How to cancel. Email support@getrankedontop.com with your order reference (it begins GROT-). We confirm the cancellation by email within 1 working day.

Monthly plans. Cancellation stops the next renewal. The month you have already paid for runs to its end and is not refunded, because the work for it is planned and largely performed across the month. You keep everything delivered in it.

Cancelled within 48 hours of the first payment on a brand-new subscription, with no work yet begun: refunded in full.

Annual plans. These are charged 10 months for 12 and paid in advance. If you cancel part-way through, we refund the amount paid less the months already begun, charged at the standard monthly rate for your tier — so you lose the annual discount on the months you used, but not on the months you did not.

Worked example. A tier at €1,000 per month costs €10,000 for the year. Cancel after 3 full months and the refund is €10,000 − (3 × €1,000) = €7,000. After 10 months or more, nothing remains to refund.

Bundles are treated as one subscription on the same basis. Individual services within a bundle cannot be refunded separately.

• Third-party costs already committed on your behalf — domain registrations, paid plugins or licences, stock imagery, ad spend. These are non-recoverable once bought.
• Results. Search rankings and traffic are not guaranteed, and a disappointing ranking outcome is not by itself a ground for refund. See section 13 of the Terms & Conditions.
• Work completed to specification that you later decide you no longer want.
• Delay caused by waiting on you — for content, approvals or access.

If something we delivered does not work as specified, tell us within 30 days of delivery and we will fix it at no charge. That is the first remedy, and usually the fastest.

If we cannot fix a material defect within a reasonable time, you are entitled to a refund of the part of the price that relates to it — or the whole price, if the defect makes the deliverable unusable for its purpose.

Email support@getrankedontop.com with:

• your order reference — it begins GROT- and is shown on your confirmation page and your tracking page;
• the email address used for the order;
• what you are asking to refund, and why.

This policy is part of the service agreement you signed when you placed the order, so the two say the same thing. Your signed copy was emailed to you and is linked from your tracking page.

We acknowledge within 2 working days and give a decision within 10 working days. If we need more time we will say so and explain why.

Approved refunds go back to the original payment method through ZEN.COM UAB. We cannot send a refund anywhere else — that restriction is a fraud protection for you.

We submit the refund within 5 working days of approving it. How long it then takes to appear is up to your bank or card issuer, and is commonly a further 5 to 10 working days.

When a refund is issued, all of the following happen together:

• the order is marked refunded;
• the invoice for it is voided;
• any subscription that order started is cancelled, and no further renewal is taken.

If you are a consumer in the UK or the EEA, you generally have 14 days to withdraw from a distance contract without giving a reason. Two things affect that here:

• You are asked at checkout to agree that we may begin work immediately. That is what lets us start straight away.
• If the service is fully performed within the 14 days with your agreement, the right to withdraw is lost. If it is only partly performed, you may still withdraw and pay a proportionate amount for what was delivered.

These rights generally do not apply to purchases made as a business. Nothing in this policy affects your rights where a service was not carried out with reasonable skill and care.

Please talk to us before raising a chargeback with your bank. A chargeback on a disputed order freezes the funds for weeks and usually takes longer than dealing with us directly — and we would rather fix the problem than argue about it.

Reach us at support@getrankedontop.com or on +359 89 446 5648 (Monday to Friday, 10:00–19:00 Sofia time (EET/EEST)), quoting your order reference. We acknowledge within 2 working days. If it is not resolved within 14 days, write to 14 Tsar Osvoboditel Blvd, floor 6, Sredets, 1000 Sofia, Bulgaria, marked Complaints; the escalation route, including any alternative dispute resolution body, is in section 18 of the Terms & Conditions.

The charge appears on your card statement as [statement descriptor].

We reserve the right to suspend services while a chargeback is open, and to contest one we believe is unfounded, using our records of the work delivered.

The version of this policy that applies to your order is the one published when you placed it. Questions go to support@getrankedontop.com.