A London loft conversion is a £50,000–£90,000 decision. Pennick’s survey calls showed buyers arriving after four to nine months of reading: cost threads, council portals, dormer-versus-mansard debates. By then they had a shortlist — and Pennick was rarely on it.
Increasingly that research began in AI answers. Ask what a dormer costs in Hackney and the summary quoted national directories with stale averages. Pennick, with two decades of London quotes in a spreadsheet, had nothing published that an answer engine could cite.
The brief: own the research phase. Be the page that answers the question, then the firm that gets the call.