Illustrative case study

A fictional business. The figures are a modelled scenario, not a client result.

DLK-RUSE-01 · REV M7Dunavlink ITManaged IT support for offices · RuseLocal · Local SEO

How a five-technician IT shop became Ruse's first call for office tech support

24/30Map-pack top 3 for 24 of 30 terms

From 3 to 24 of 30 tracked searches in the map-pack top 3, across Ruse and the Danube towns, in 7 months. Every glowing joint on the board is one of them.

Circuit-board map of Ruse and the Danube towns at month 7: 24 of 30 search terms in the map-pack top 3.GND · DANUBE / ДУНАВRO ↑ GIURGIUU1 Ruse TsentarU2 VazrazhdaneU3 DruzhbaU4 CharodeykaU5 ZdravetsU6 West industrial zoneU7 MartenU8 Slivo PoleU9 TutrakanU10 SilistraU11 SvishtovU12 ByalaU13 IvanovoU14 Dve MogiliU15 Vetovo

Soldered in M7: IT support Tutrakan · computer repair Byala

Probe · U1

Ruse Tsentar

  • computer repair Ruse● top 3
  • IT поддръжка Русе● top 3
  • IT support Ruse● top 3
  • office network setup Ruse● top 3
  • managed IT services Ruse● top 3
  • server maintenance Ruse● top 3

Tab or hover a footprint to probe it.

Pin 1 · Map-pack top-3 terms
3 → 24
Pin 2 · Calls from Google profile
+212%
Pin 3 · Google reviews
11 → 96
Pin 4 · New support contracts
+19

01 · Incoming inspection

A good shop with no path to ground.

Dunavlink relied on word of mouth and did not appear in the map pack for 'IT support Ruse' or any nearby towns along the Danube.

Five technicians, a full helpdesk and offices that stayed for years — but every new client arrived through a recommendation. When an office manager in Ruse typed “IT support” into Google Maps, three competitors came up and Dunavlink did not.

We tracked 30 terms across the city’s neighbourhoods and the towns it serves along the river. At audit, only three were in the map-pack top 3, and all three were one-off repair searches — the lowest-value work the business does.

  1. TP1 · ProfileCritical

    Google Business Profile primary category was “Computer store”, so the listing competed with retail, not with IT support providers.

  2. TP2 · ProfileCritical

    No service area set. A business that visits offices was invisible to searches from Byala, Slivo Pole or Tutrakan.

  3. TP3 · CitationsHigh

    14 directory listings still showed the old address and a disconnected landline, splitting the business across two locations.

  4. TP4 · ReviewsHigh

    11 reviews, the newest 19 months old. The three map-pack competitors averaged 74, with replies on most.

  5. TP5 · SiteHigh

    One Bulgarian homepage covered everything. No page for managed support, networking or backups, and none per town.

  6. TP6 · SiteMedium

    No LocalBusiness markup, no click-to-call on mobile, and the phone number was an image the profile could not match.

  7. TP7 · ProfileMedium

    Four photos, no services list, no posts. Google had little to show for a query like “office network setup Ruse”.

  8. TP8 · ContentLow

    English-speaking offices in the free-trade zone searched in English; the site had no English copy at all.

02 · Schematic

Four subsystems, one circuit.

The work ran on our Local plan. Each tactic was a block with one job; none of them works for long without the others.

U1 · Power

Google Business Profile

Rebuilt the profile around how offices actually search.

  • Primary category to “Computer support and services”, plus four secondary categories
  • Service area across Ruse and 14 towns along the Danube and the E85
  • 26 listed services with descriptions, 38 real photos, weekly posts
  • Call tracking on the profile number so every call is counted

U2 · Logic

Service-area pages

One genuinely useful page per neighbourhood and town.

  • 17 bilingual pages: response time, office types served and on-site examples per area
  • Service pages for managed IT, networking, Microsoft 365 and backups
  • LocalBusiness and Service schema, consistent with the profile
  • Click-to-call and a 60-second callback form on every page

U3 · Feedback

Review generation

A review ask wired into the helpdesk, not left to memory.

  • Automatic ask when a ticket closes with a satisfied rating
  • QR label on every device the team services
  • A reply to every review within one working day
  • No incentives and no gating, in line with Google’s policies

U4 · Ground

Local citations

One name, address and phone, everywhere.

  • 14 inconsistent listings corrected, two duplicates merged
  • 22 new Bulgarian business directories and the regional chamber
  • Apple Maps and Bing Places claimed to match the Google profile
  • Quarterly consistency check scheduled

03 · Revision history · 7 months

Bring-up, one revision a month.

  1. REV M1 · 5/30

    Profile bring-up

    Category, service area, services, photos and call tracking. The profile number replaces the old landline everywhere.

  2. REV M2 · 8/30

    Ground plane

    Citations corrected and duplicates merged. The review ask goes live in the helpdesk on day one of the month.

  3. REV M3 · 12/30

    First pages

    Ruse Tsentar, Vazrazhdane, Druzhba and the industrial zone get their pages, with schema and click-to-call.

  4. REV M4 · 15/30

    Service depth

    Managed IT, networking, Microsoft 365 and backup pages. English copy for the free-trade-zone offices.

  5. REV M5 · 19/30

    Along the river

    Pages for Marten, Slivo Pole, Byala and Zdravets. Weekly profile posts show real on-site jobs.

  6. REV M6 · 22/30

    Proof

    Reviews pass 80. Profile Q&A seeded with the questions clients really ask; Ivanovo and Vetovo pages live.

  7. REV M7 · 24/30

    Tune and hold

    Tutrakan joins the top 3. Pages consolidated, slow ones fixed, and a quarterly plan for the six open terms.

04 · Test report

Every joint, measured.

Map-pack top-3 terms3 → 24
Calls from Google profile+212%
050100M0M1M2M3M4M5M6M7128
Google reviews11 → 96
CH1 · reviews
New support contracts+19
M1M5

Modelled scenario for a fictional business — not a client result. Rankings and traffic are never guaranteed; see our Terms.

05 · Net list

All 30 terms, in the order they lit.

Local-pack position for each tracked term at audit and in month 7
Net (search term)FootprintAuditM7Top 3 from
computer repair RuseU1 Ruse Tsentar31● audit
printer repair RuseU2 Vazrazhdane21● audit
laptop repair DruzhbaU3 Druzhba32● audit
IT поддръжка РусеU1 Ruse Tsentar91● M1
Microsoft 365 setup RuseU6 West industrial zone81● M1
IT support RuseU1 Ruse Tsentar141● M2
office network setup RuseU1 Ruse Tsentar20+2● M2
Wi-Fi installation RuseU4 Charodeyka112● M2
managed IT services RuseU1 Ruse Tsentar20+1● M3
IT support VazrazhdaneU2 Vazrazhdane121● M3
IT company Druzhba RuseU3 Druzhba20+1● M3
IT for warehouses RuseU6 West industrial zone20+2● M3
server maintenance RuseU1 Ruse Tsentar20+2● M4
IT support CharodeykaU4 Charodeyka20+1● M4
IT support MartenU7 Marten20+1● M4
computer service ZdravetsU5 Zdravets162● M5
backup services RuseU5 Zdravets20+3● M5
IT support Slivo PoleU8 Slivo Pole20+2● M5
IT support ByalaU12 Byala20+2● M5
CCTV and network cabling RuseU6 West industrial zone20+3● M6
IT services IvanovoU13 Ivanovo20+2● M6
IT support VetovoU15 Vetovo20+3● M6
IT support TutrakanU9 Tutrakan20+3● M7
computer repair ByalaU12 Byala20+3● M7
computer repair Slivo PoleU8 Slivo Pole20+5open
network setup TutrakanU9 Tutrakan20+6open
IT support SilistraU10 Silistra20+9open
IT support SvishtovU11 Svishtov20+7open
office IT SvishtovU11 Svishtov20+8open
IT services Dve MogiliU14 Dve Mogili20+5open

Positions are modelled local-pack ranks from a fixed grid point in each area. The six open terms are the next revision.

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